That’s right, I mean you, the Bell Aliant operator on duty yesterday afternoon. Watch out lady, ’cause you’re in store for some deep doo dah. Did ya think I’d just ‘let it go’? Not a chance, babe. Sure, it took 30 minutes to go through the complaint process with the customer service department, but at least I have the reassurance that you will be ‘spoken to’. Maybe you will think twice before you say something stupid when a PAYING ALIANT CUSTOMER dials and asks you how to go about making a conference call. Maybe you won’t say, “the number for the conference operator is in the phone book” in reply to a PAYING ALIANT CUSTOMER who has told you that the Aliant web site is INACCESSIBLE and won’t cough up the information she needs. Maybe when that PAYING ALIANT CUSTOMER says, “I can’t read the phone book” , your smart ass sarcastic reply will not be, “You can’t read?” Maybe you won’t mutter to the PAYING ALIANT CUSTOMER, who tells you in frustration (even though it is none of your bloody business) that she is blind, “ok, wait a sec” and follow that up by shouting, “What did you say?” when the PAYING ALIANT CUSTOMER says “thanks for that”. Maybe you won’t proceed to grumble and send the PAYING ALIANT CUSTOMER into her own voicemail system instead of linking her to the conference call operator. Yep, maybe you will just do your job in the first place and provide the PAYING ALIANT CUSTOMER with information instead of going down that murky road by asking, “can’t you read?”. Maybe the reprimand will include reading a fact sheet with statistical information about the 6,000,000 or more Canadians who can not read print because of a visual, perceptual or intellectual disability. Maybe your boss will tell you that it doesn’t matter why the PAYING ALIANT CUSTOMER can’t READ a phone book, or why they don’t HAVE a phone book, or why they don’t WANT to use their phone book…you just do what the PAYING ALIANT CUSTOMER requests.
STOP PRESS!!! This just in: Aliant Customer Service Management tippy-toeing very carefully all over an apology to Wise advice. It seems that the Aliant operator in question is going to have that informative talk with her supervisor this afternoon….